Service Policy
From terms §3: Cancellation 24+ hours before pickup: full refund or credit. 12 to under 24 hours: 50% fee; 2 to under 12 hours: 75%; under 2 hours or no-show: 100%.
Effective for new reservations booked on or after September 17, 2026. Existing reservations retain the cancellation terms agreed at booking. Notice is measured against scheduled pickup in the pickup location’s local time. Special events and high-demand dates may require longer notice; any different terms will be disclosed at booking or in writing before confirmation.
Payment is collected at booking. Refunds processed within 3–5 business days.
Noble Black Car Service, 767 5th Avenue, New York, NY 10153, (888) 503-4449, info@nobleblackcarservice.com.
Have your booking number ready when you call or email about a cancellation. Include the guest name, pickup date and local time. State whether you want to cancel the whole trip or change one part of it. For a return ride or a booking with more than one leg, name the exact ride you want the team to review.
If pickup is close, call dispatch so you can discuss the request promptly. Keep the reply for your records. Do not assume that closing the booking page or missing a call cancels a ride. A flight delay and a cancelled flight are different events; let the team know if your travel plans change. Before you make a replacement booking, ask about the existing trip and any charge that applies. The cancellation tiers above explain the published fee windows.