Terms of Service

Last Updated: September 17, 2026

1. Booking

Reservations must be made online at nobleblackcarservice.com/book or by calling (888) 503-4449. Standard advance notice is 24 hours; 5-7 days for holiday weekends and major events. Same-day booking is accepted but subject to vehicle availability.

2. Payment

Payment is processed at booking via credit card or corporate account. Base fares include tolls, taxes, and standard 18% gratuity. Requested child car seats cost an additional $20 per seat and are added to the quote. No surprise charges; the price quoted at booking is the rate for the booked itinerary.

3. Cancellation

Cancellation 24+ hours before pickup: full refund or credit. 12 to under 24 hours: 50% fee; 2 to under 12 hours: 75%; under 2 hours or no-show: 100%. Effective for new reservations booked on or after September 17, 2026. Existing reservations retain the cancellation terms agreed at booking. Notice is measured against scheduled pickup in the pickup location’s local time. Changes to pickup time, location, vehicle or passenger count are subject to availability. Last-minute changes may require cancellation and rebooking, with the applicable cancellation fee. Special events and high-demand dates may require longer notice; any different terms will be disclosed at booking or in writing before confirmation.

4. Flight Tracking & Wait Time

Airport arrivals receive real-time flight tracking via FAA flight data and 45-minute domestic / 60-minute international complimentary wait after wheels-down. Beyond the applicable complimentary allowance, wait time is billed at the hourly rate of the booked vehicle tier.

5. Liability

Noble Black Car Service maintains commercial insurance ($1M+ liability) on all vehicles. Liability is limited to the terms of our commercial insurance policy. Noble is not liable for missed flights due to passenger-caused delays (e.g., late departure from origin address).

6. Vehicle Damage

Passengers are responsible for damage caused to vehicles during their booking, including excessive cleaning fees ($150-300 typical for major spills, $500+ for upholstery damage). Standard wear-and-tear is not charged.

7. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes will be resolved in the courts of New York County.

8. Contact

Noble Black Car Service · 767 5th Avenue, New York, NY 10153 · (888) 503-4449 · info@nobleblackcarservice.com