Service Policies
The three rules riders ask about. Legal text stays on /terms.
45 minutes domestic / 60 minutes international complimentary after wheels-down. FAA flight tracking. No rebooking fee for delayed flights.
Infant, convertible, and booster seats on request: $20 extra per child seat, added to the quote.
Cancellation 24+ hours before pickup: full refund or credit. 12 to under 24 hours: 50% fee; 2 to under 12 hours: 75%; under 2 hours or no-show: 100%.
Noble Black Car Service, 767 5th Avenue, New York, NY 10153, (888) 503-4449, info@nobleblackcarservice.com.
Start with the policy that matches your question. The wait-time page explains the included airport wait and extra waiting charges. The child-seat page explains the fee per seat. The cancellation page sets out the time window and charges for a cancelled trip or a no-show. Read these details before you confirm a booking.
Keep a copy of your trip confirmation. Check the pickup date, local time, flight number and addresses. Tell dispatch if any of those details change. If you are booking for another guest, share the pickup instructions and a way to reach the team with that guest. For a question about a charge or a change to an existing ride, have the booking number ready when you call. Ask for help before pickup if a rule is unclear.